| Key Stakeholders | Key Demands and Expectations | Communication Channels | Feedback and Practices |
|---|
| Shareholders and Investors | Effective governance, transparency, financial stability, sustainability | Shareholders' meetings, onsite reception, website, phone, email | - Compile and release financial and non-financial information
- Disclose information via the company website and stock exchange platforms
- Remind shareholders and investors to access disclosed information
- Organize investor meetings and other communication activities
|
| Customers | Quality products, excellent service, privacy protection | Face-to-face communication, online customer service, hotline, email | - Continuously improve products
- eEhance service standards,
- Implement data security management
|
| Employees | Competitive compensation and benefits, comfortable and safe work environment, career growth opportunities, training, and skill enhancement | Employee training, communication meetings, satisfaction surveys, feedback email | - Collect and listen to employees' opinions and suggestions
- Establish reasonable policies
- Strengthen environmental, health, and safety management
- Provide diverse learning and development opportunities
|
| Suppliers and Partners | Stable supply, long-term fair and amicable cooperation | Supplier communication meetings, business negotiations, daily management, training | - Improve supplier management system
- Dynamically evaluate suppliers
- Empower supplier development
- Maintain open communication
|
| Government and Regulators | Compliance, orderly competition, industry collaboration and empowerment | Government meetings, public-private training, policy suggestion channels | - Operate legally and compliantly
- Adhere to business ethics
- Actively participate in government-business affairs
|
| Community | Public welfare, supporting vulnerable groups, disaster relief | Public welfare activities, community events, social organization platforms | - Promote the development of charity funds
- Participate in social relief programs,
- Engage in rural revitalization activities
- Pprovide educational public services
|
